Shipping & Return

Shipping Policy for Tailor-Made Furniture

Please review our shipping policy below for details on delivery timelines, shipping methods, and related information.

Order Processing Time

1. Upon placing your order, our team will begin crafting your tailor-made furniture. 
2. Processing times vary depending on the complexity of the design and materials used. A detailed estimate will be provided at the time of order confirmation.
Shipping Methods:

1. Domestic Shipping:

- We offer ground shipping within Hong Kong.

2. International Shipping:

- For international orders, shipping times and costs will vary based on destination and shipping method chosen. 

- Customers are responsible for any customs duties, taxes, or import fees that may apply.

Please contact us for more information.

Delivery Charges:

1. Shipping charges are calculated based on the weight, dimensions, and destination of your furniture. 
2. Any applicable shipping fees will be displayed during the checkout process before you complete your order.

Delivery Timeframes:

1. Estimated delivery times are provided during the checkout process and are based on standard shipping methods.

2. A custom made order takes 4 to 6 weeks to complete. Actual delivery times may vary due to factors such as weather conditions, carrier delays, or unforeseen circumstances.

Delivery Requirements:

1. Please ensure that someone is available to receive and inspect the furniture upon delivery. 

2. Inspect the packaging and furniture for any damage or defects before signing for receipt.

3. If any issues are noticed, please contact us immediately for assistance.


Returns and Refunds:

1. Due to the personalised nature of tailor-made furniture, returns are generally not accepted unless there is a manufacturing defect or damage during shipping.

2. If you encounter any issues with your order, please contact us within 7 days of delivery to discuss possible solutions, including repair, replacement, or refund options.

Contact Information:

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at We are here to help and ensure your furniture shopping experience is exceptional!


**Note:** This shipping policy is subject to change, and any updates will be communicated through our website or direct customer notifications.