Shipping policy

Please review our shipping policy for tailor-made furniture below for details on delivery timelines, shipping methods, and related information.

Order Processing Time

Upon placing your order, our team will begin crafting your tailor-made furniture. Processing times vary depending on the complexity of the design and materials used. A custom made order may takes 4 to 6 weeks to complete. A detailed estimate will be provided at the time of order confirmation. Actual processing time may vary.

Shipping Methods:

1. Domestic Shipping:

- We offer ground shipping within Hong Kong.

2. International Shipping:

- For international orders, shipping times and costs will vary based on destination and shipping method chosen. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Please contact us for more information.

Delivery Charges:

Shipping charges are calculated based on the weight, dimensions, and destination of your order. Any applicable shipping fees will be displayed during the checkout process before you complete your order(Domestic).

Delivery Requirements:

1. Please ensure that someone is available to receive and inspect the furniture upon delivery. 

2. Inspect the packaging and furniture for any damage or defects before signing for receipt.

3. If any issues are noticed, please contact us immediately for assistance.

Contact Information:

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at info@blackmossliving.com. We are here to help and ensure your furniture shopping experience is exceptional!

 

**Note:** This shipping policy is subject to change, and any updates will be communicated through our website or direct customer notifications.